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Frequently Asked Questions and Answers

General Questions | Insurance | Admissions | Accommodations & Policies | Addiction Treatment

 

About Us

General Addiction Q & A:

 

1. Is addiction to alcohol and drugs really a disease ?
Yes. alcohol and drug addiction is a chronic, often relapsing brain disease that causes compulsive drug seeking and use, despite harmful consequences. Drug and alcohol addiction is a brain disease because the abuse of alcohol and drugs leads to changes in the structure and function of the brain. However, also like other chronic diseases, recovery is possible through treatment and ongoing maintenance and a healthy lifestyle. Many people are in long-term and live-long recovery including some members of our treatment team.

 

2. Are there medicines or one-step cures that can help end addiction ?
There’s no medication that can “cure” addiction, but there are medications that can help address underlying issues such as depression or anxiety that may lead to substance abuse and relapse. Rehab treatment can help identify some of these underlying issues. In addition, there are medications that help one comfortably and safely transition through the detoxification process. Finally, there are other prescription drugs that suppress the compulsive urges to take drugs or drink alcohol, but these types of drugs are prescribed by a medical doctor as a temporary mitigation, and by no means a permanent solution.

 

3. How do I know if a friend or loved one needs help ?
Alcohol and Drug addiction causes changes in behavior and personality. Often times these changes lead to financial or relationship problems, both at home and at work. But any new behavior that seems questionable or out of the ordinary may be evidence of a problem. Trust your instincts and if you suspect a friend or loved one needs help, call TruVida Recovery for more information.

 

4. How can I get my loved one to commit to treatment ?
As much as we would like to help our loved ones and alleviate our own suffering, we cannot force them into treatment except under certain legal circumstances. But many times, an experienced and certified Interventionist who does not have a relationship history with an addict, can be the best way to persuade a loved one to open up to the prospect of drug rehabilitation. Call TruVida Recovery today and ask for our Interventionist department.

 

5. Why can’t my loved one just stop using ?
Studies have shown that for about 12 percent of the population, use of drugs or alcohol affects the brain, increasing the desire to use despite destructive consequences to health, personal and/or professional relationships. Addiction to drugs and alcohol is a symptom of this disease that affects reward, memory and other circuitry in the brain.

 

6. Why can’t my friend or loved one just undergo treatment at home ?
The two major benefits of leaving one’s home environment for rehab are; 1) creating physical distance from the temptation of drugs and alcohol and 2) breaking familiar patterns, which can re-trigger substance abuse. 3) Comfortable and Safe Detoxification for the first 2 to 4 days, requires 24 Hour around the clock monitoring by medical and counseling professionals. Which is one of the many treatment services provide at TruVida Recovery. 4) Addiction treatment experts have found that clients treated at home are more likely to leave treatment early, which can decrease the chance of achieving sobriety.

 

7. Why do people relapse ?
Like diabetes and heart disease, addiction is by definition a chronic and relapsing disease. Even with the tools and resources to manage this chronic disease, one can experience relapse. Unfortunately, for some people it can take several attempts at rehab to get sober. There’s no reliable way to determine whether someone will relapse, and the cycle of abuse can restart weeks or years after treatment. The effects of alcohol and drug abuse on the structure and function of the brain linger long after the individual stops using. This explains why a person in recovery can relapse. But rehab treatment, in conjunction with continued counseling and support, is still the most effective method for overcoming addiction. While relapses are disappointing, they’re also opportunities for clients to gain new insights into what will or won’t work for them going forward.

 

8. Does recovery simply mean my loved one stops using alcohol or drugs ?
No. Recovery is a way of life that centers around strategies for staying mentally and physically healthy and drug free. The absence of alcohol or drugs in the person’s life is the result of recovery strategies learned while in treatment, including use of the Twelve Steps, Narcotics Anonymous, Smart Recovery, Cognitive Behavioral Therapy.

 

9. Will I be able to keep my job while I attend drug rehab ?
Many times Yes, but it initially depends upon the seriousness of one’s addiction and the employer. It’s important that you focus completely on you treatment and recovery while in rehab. This means taking a break from work. Clients who voluntarily admit themselves to drug rehab are largely protected in their employment by the Family and Medical Leave Act. Many employers also provide short-term disability insurance, which may cover time spent in treatment. Clients should familiarize themselves with these protections and discuss them with employers.

 

10. How successful is your program ?
Because addiction is a disease that can be put into remission during treatment only to reemerge later, long-term success rates are difficult to measure in spite of what some rehab centers may claim. Lakeview Health offers an extensive Alumni Program to support former clients, and we are proud to report that a large number of them successfully maintain sobriety. The key is for clients to follow an aftercare plan that includes individual counseling, family therapy, medication management (if necessary), 12-step meeting attendance and other proactive measures to prevent relapse.

 

11. What role can support groups like AA, NA, Smart Recovery and Al-Anon play after rehab ?
Organizations like Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) can play an important role in helping clients maintain sobriety after rehab treatment, through peer support at regular meetings. Finding support through shared strength, hope experience from other recovering addicts and alcoholics has been shown to increase long-term sobriety. Organizations like Al-Anon provide similar support for family and friends of those who’ve struggled with addiction.

 


 

Insurance or Financing Q & A:

 

1. Does Health Insurance cover treatment ?Home-Left-Insurance
Yes. As a result of the Affordable Care Act (aka ObamaCare), the major insurance carriers were required to treat substance abuse addiction, similar to other diseases, which is commonly referred to as Parity.

 

2. Do you accept insurance ?
TruVida Recovery accepts most insurance plans. We also accept self-pay and major credit cards. And, we have affiliated with a major commercial lender that funds loans for those seeking rehab treatment – qualification required. A simple call to our Sober Coach, or Admissions Department will answer the specifics of what your insurance plan will cover, and other finance options.

 

3. Do you accept Medicare or Medicaid ?
TruVida Recovery is not contracted as Medicare or Medicaid providers. If you are unable to private pay to attend one of our facilities, please contact one of our Sober Coach or Admissions Department to inquire about treatment loans, or to obtain a referral to a Medicare or Medicaid-contracting facility.

 

4. What do I do if I don’t have Health Insurance ?
One of the many features of the Affordable Care Act (aka ObamaCare), is the concept of no pre-existing conditions. So if you are suffering from drug or alcohol addiction, and are in need of Health Care, you may be able to qualify for ObamaCare. Also, we have affiliated with a major commercial lender that funds loans for those seeking rehab treatment – qualification required. Feel free to contact our Sober Coach, or Admissions Department who can help guide you in this process.

 

5. If I leave treatment early, what is your refund policy?
If the discharge is considered a completion, refund will be distributed upon a daily pro-rate basis within 14 to 21 business days of discharge. If the discharge is considered Against Medical Advice (A.M.A.), Against Staff Advice (A.S.A), or Therapeutic Discharge (T.D.), a limited refund policy may be instituted depending on the individual circumstances. Any pending pharmacy or lab charges will be deducted from a pending refund.

 


 

Admission, Intake, Travel & What to Bring Q & A:

 

girl-headset11. How do I get admitted?

######################## Admission to any of our facilities can be easily arranged by contacting one of our Admissions Coordinators of Sober Coach. They can assist with insurance verification’s and payment questions.  A pre-admission screening over the phone is required prior to admission. This usually takes 10-20 minutes. This pre-screening may raise issues which will require the submission of medical records prior to admission. Barring special circumstances, admissions can easily be arranged within the same day as your original phone call.

 

2. What about Travel.. How do I get to your Facility ?
For local Southern California clients, we can provide courtesy transportation to our facility.  For air travel, we can have our trained staff pick you up at Orange County (John Wayne) CA Airport located in Irvine CA (10 minutes).  Or if your prefer we can arrange for transportation to have you picked up at either Long Beach Airport (30 minute drive),  Los Angeles International Airport (60 minute drive), Ontario Airport (60 minute drive) or San Diego  International Airport (70 minute drive) to our facility.  Contact our Admissions Department at 800-218-1573 so we can help you to arrange your travel plans.

 

3. What should I bring to treatment?

  • ID and Insurance Card
  • Prescription Card
  • All medications (in original bottles)
  • Personal hygiene items
  • Little bit of Cash for Misc items
  • Cigarettes – if you smoke
  • Casual and comfortable Clothing
  • Church Clothing – if applicable
  • Gym Clothing
  • Beach Wear & Beach Towel
  • Sun Screen
  • Cell Phone
  • Eyeglasses / Contact Lenses & appropriate accessories

 

4. Will my loved ones be contacted once I arrive at the facility?

Yes. When you arrive at any of our facilities, a TruVida Recovery staff member will contact a person of your choice to let them know that you have arrived at the facility safely.

 


 

Accommodations, Food and Policies Q & A:

 


1. Are private rooms available?

A private room is available at an additional charge.

 

2. Can I receive letters or packages during treatment?
Family and loved ones are welcome to send letters and postcards during treatment. Mail is delivered daily. They can also send personal items such as photos, clothing, recovery-related reading materials and small birthday gifts. No food of any kind is permitted, including candy.  Every piece of Incoming mail is inspected in the presence of the Client, to insure that no mail package contains illegal contraband, drugs or alcohol.

 

3. How’s the food?business man eating tasty beef stak

It’s great! Our full time culinary chef was trained at Wolfgang Puck’s, and she offers delicious and nutritious 3 wholesome meals everyday. She is available to offer our Clients nutrition advice and consultations, and we can accommodate special dietary needs.  Healthy snacks and drinks are always available as well.

 

4. Can I smoke?
There are designated smoking areas at the treatment center, but we do not condone smoking. Many of our clients choose to use their time in treatment to quit smoking. Our staff can work with you on this if you choose.

 

5. What kind of recreational activities are available at TruVida Recovery?
Learning how to have a good time without drugs or alcohol is crucial to a sober lifestyle, and recreation plays an important role in recovery, too. While at TruVida Recovery clients can play billiards, foosball, swimming pool, heated jacussi, board games, large screen TV’s indoors and outdoors, and more. Group exercise and Yoga programs are offered daily for clients, led by a certified exercise practitioners.
In addition, clients enjoy an off-site activity every Saturday, such as:
– Spending a day at the beach
– Going bowling
– Boating
– Visiting a park
– Fishing
Our certified recreational therapist accompanies clients on outings and therapeutically processes each activity with them afterward.

 

6. Are visitors allowed?
Yes. In general, we welcome visits from loved ones at TruVida Recovery and strongly encourage clients’ families to participate in our four-day intensive Family Workshop. However, all visits must be approved by a client’s primary therapist and visitation is encouraged during later stages of treatment.

 

7. Will my treatment or my loved one’s treatment be kept confidential?
Yes !  We protect all personal health information in compliance with the standards of the national Health Insurance Portability and Accountability Act (HIPAA). Unless we have your written approval, members of our Staff will not acknowledge any client’s presence to any person who calls or visits TruVida Recovery. We do not discuss your treatment with anyone outside the treatment team without your approval.

 

8. What are TruVida Recovery’s credentials for treating addiction ?
At TruVida Recovery, we offer high quality, personalized treatment to each of our clients, using current evidenced based best practices in addiction medicine and therapy. We are a fully Licensed and Accredited with the Department of Health Care Services in the State of California, and are verified by the Psychology Today organization.

 

9. What type of Addiction professionals are part of the TruVida Recovery team ?
TruVida Recovery provides addiction treatment based on a medical and evidenced based psychological models, with a wide range of professionals working closely together to provide the best possible care. Our treatment team includes:

  • Medical Doctors with certified experience in drug and alcohol detoxification
  • Nurses with certified experience in drug and alcohol detoxification
  • Therapists and Psychologists with certified experience in drug and alcohol therapies
  • Certified and experienced addiction counselors
  • Certified addiction professionals, including music therapists, dietitians, exercise technicians, art therapists and more
  • Registered Addiction recovery Technicians

 

Addiction Treatment Q & A:

 

Photo-#9- group therapy1. What is Detox?
Detoxification, or detox, is the first level of care in addiction treatment, when toxic substances (drugs and/or alcohol) are cleared from the body. Detox can be uncomfortable and even life-threatening if not done with medical supervision. The length of the process is determined by the type, quantity, duration and frequency of the substance abused.

 

2. What is Detox like at TruVida?
We try to make detoxification and substance abuse treatment at TruVida Recovery as comfortable as possible for our guests. There are scheduled visits by our Medical team comprised of licensed and experienced Medical Doctor and Nurses, and inspections every 30 minutes for the first 48 hours by our Certified and trained Detox Clinical team. During the Detox process, which lasts anywhere from 3 to 10 days, we provide basic daily activities, including group therapy and meetings, which are specifically designed to help our guests get on the road to recovery. The schedule is not so hectic that our guests are overwhelmed, nor is it so relaxed that it becomes boring. We are not a hospital or a psychiatric ward, so our clients are living in a comfortable residential setting. We see our clients as our guests, and treat them as such.

 

3. When is detox necessary?
Detox is needed when someone is abusing alcohol, heroin, cocaine, crystal meth, pills or other addictive substances. When someone consumes large amounts of addictive drugs or alcohol on a daily basis, they can become dependent on it. Detox is paramount for it safely and comfortably removes the drugs and/or alcohol in the body. This sober transition allows an individual to be free from the destructive influences of drug or alcohol intoxication so that they can be open to change, and begin the process of transforming the addictive habits and urges that have formed from extensive substance abuse.

 

4. How long does detox take?
The exact answer depends on the type and amount of a drug being used so our intake specialists will help determine the best course of action on a case by case basis. A person’s age and health condition also plays a role. As a general guide, the average length of stay is 4 to 5 days for alcohol detox, 4 to 7 days for opiate detox and 10 to 12 for benzodiazepine detox.5. Why is further treatment required after detox?
Curing drug and alcohol addiction is a process, not a quick fix. Detox simply removes the drugs and/or alcohol in the body; it doesn’t remove the addiction. clients continue to feel addictive urges after detox and many will experience a period of physical withdrawal until their bodies reach equilibrium. Post-detox residential treatment greatly reduces the risk of relapse by keeping clients away from drugs and alcohol during an especially vulnerable time as they learn new habits, skills, education, believes and disciplines, all of which add up to a transformed live of lasting sobriety. 

6. What is Residential Treatment like after Detox ?
Residential addiction treatment program combines evidence-based medical care with therapy based on motivational interviewing and cognitive behavioral therapy. During this phase of recovery is where the clients get to the core reasons behind their addictions, addressing those issues so they can effectively move on with their lives without going back to drugs, alcohol or their addictive behavior. Clients may engage in group and individual therapy to recognize and address the underlying causes of their addiction. They will learn how to cope with future use temptations and practice substance refusal skills in order to prevent relapse. 12 Step theories and Smart Recovery concepts are also brought into this phase of the recover treatment process.

 

7. Do you use the Twelve Steps as part of your treatment strategies?
Yes, TruVida Recovery supports 12 Step programs as well as the leading alternative group recovery therapy called Smart Recovery. The Twelve Steps is the nations most recognized evidence-based addiction recovery group treatment. The process of attending and participating in meetings and working the steps with a sponsor have been helped hundreds of thousands of people since it was established in 1935 by Alcoholics Anonymous.

 

8. What are the Twelve Steps?
1) We admitted we were powerless over our addiction, that our lives had become unmanageable
2) Came to believe that a power greater than ourselves could restore us to sanity.
3) Made a decision to turn our will and our lives over to the care of God as we understand Him.
4) Made a searching and fearless moral inventory of ourselves.
5) Admitted to God, to ourselves, and to another human being the exact nature of our wrongs.
6) Were entirely ready to have God remove all these defects of character.
7) Humbly asked Him to remove our shortcomings.
8) Made a list of all persons we had harmed, and became willing to make amends to them all.
9) Made direct amends to such people whenever possible, except when to do so would injure them or others.
10) Continued to take personal inventory and when we were wrong promptly admitted it.
11) Sought, through prayer and meditation, to improve our conscious contact with God, as we understood Him, praying only for knowledge of His will for us, and the power to carry that out.
12) Having had a spiritual awakening as a result of these steps, we tried to carry this message to others, and to practice these principles in all our affairs.

 

9. What is Smart Recovery ?
Smart Recovery is the leading non-12 Step self-empowering addiction recovery support group. Participants learn tools for addiction recovery based on the latest scientific research and participate in a world-wide community which includes free, self-empowering, science-based mutual help groups. Smart Recovery is a 4-Point Program of Self Management and Recovery Training that helps individuals gain independence from addiction.

 

We are happy to answer any further questions you may have about Drug Rehab Treatment and Behavioral Health of the TruVida Recovery – Orange County and the admissions process. Feel free to Call, Text or Email us now to contact our admissions staff or sober coach.

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